Remote Support & Training

At Sanxin, we understand that uninterrupted production is critical to your business success. That's why we have built a comprehensive remote support and training system to serve our global customers efficiently, regardless of their location. Our dedicated technical support team consists of senior mechanical and electrical engineers with an average of 10+ years of experience in sheet metal machinery, ensuring you receive professional and accurate solutions every time.

We provide round-the-clock remote support via WhatsApp, WeChat, email and live video conferencing. Whether you encounter a fault during operation, need help with DELEM/Cybelec CNC system programming, or have questions about daily hydraulic system maintenance, our engineers will respond within 2 working hours and guide you through the troubleshooting process step by step. We also use advanced remote desktop tools to directly access your machine's control system for fast diagnosis and parameter adjustment, minimizing production downtime.

For all new customers, we offer free comprehensive remote training programs covering machine unpacking and installation, basic operation, CNC system programming, routine maintenance and common fault handling. Our training courses are tailored to your specific machine model and production needs, with detailed step-by-step video tutorials and illustrated operation manuals provided for future reference. We also provide regular follow-up training sessions to ensure your operators can fully master all machine functions and maximize production efficiency.

In addition, we have developed a series of exclusive online tools and resources, including bending force calculators, V-grooving parameter guides and maintenance checklists, which are available for free on our official website. Our goal is to provide you with the same level of professional support as on-site service, ensuring your Sanxin machines operate reliably and efficiently throughout their entire 10+ year service life.